AI hallucinations don't happen by accident.
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Poor content structures, unclear guardrails, lack of citations, and failures to check for data accuracy all negatively contribute.
Solve These Challenges
AI Hallucinations
End users - both internal and external - reject AI because it's unhelpful.
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Knowledge lives all over the place
SharePoint, PDFs, emails, tickets, CRM, tribal knowledge - it's not consistent, not central, and not ready for AI.
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Too many escalations
Slow and inaccurate AI leads to escalations that could otherwise be avoided
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Lack of measurable baseline
Teams struggle to evaluate RAG performance and improve it.
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Realize These Gains
Measurable KPIs
Exactness on golden set and completeness citation rate above target
P95 latency within target
Admin configuration delivered
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Operational Wins
Correct answer retrieval > target accuracy
Reduced escalations and repeat tickets
Freshness pipeline for automatic updates
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Executive Wins
Trust in the AI outputs
Reduced cost-to-serve for support and sales teams
Audit compliance = reduced risk
Trusted By:
How We Help: RAG Enablement
We build reliable, governed RAG systems tuned to enterprise-grade accuracy with clearly-defined use cases that impact your entire lead-to-cash system. This includes:
Knowledge Inventory & Unification
Knowledge Schema & Semantic Structuring
Vector Strategy
Golden Set Development
RAG Pipeline Build-Out
Update and Freshness Pipeline
We Work
Across Systems, Including:
“The experience of working with DoubleTrack has been amazing."
Hearsay Systems
SUCCESS STORIES
Customers like you are on the right track
Let's Talk
On Your Schedule
Schedule a time that works best for you, and we look forward to learning how we can help - and adding value right away.
Want to call us instead? (844) 4DATAVALUE