Privacy Policy

DoubleTrack believes strongly in protecting your privacy and the confidentiality of your Personal Information. We acknowledge that you may have privacy and security concerns with respect to the information we collect, use, and disclose to third parties for the purpose of allowing us to offer and provide our products and services to you.

In consideration of these concerns, we have developed this Privacy Policy. Personal information is any combination of information, in the possession of or likely to come into the possession of DoubleTrack, that can be used to identify, contact, or locate a discrete individual (“Personal Information”) and will be treated in accordance with this Privacy Policy.

This includes any expression of opinion about such individual. Any information which cannot be used to identify a discrete individual (such as aggregated statistical information) is not Personal Information.
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Purpose For Collection, Use And Disclosure Of Personal Information

DoubleTrack collects, uses and discloses your Personal Information (including individuals associated with you, all of whom are referred to as “you” in this Privacy Policy) in its normal course of business for the following purposes:

• Establishing and maintaining communications with you
• Allowing you to access DoubleTrack services to which you have a legal right to access
• Where you have requested a service from DoubleTrack or have inquired about an employment opportunity at DoubleTrack, assisting you in the completion of your application, the assessment of your eligibility for any such employment opportunity, the processing and maintenance of acquired services, as well as any applicable renewal of such service
• Responding to your inquiries about job opportunities and other services
• Making proposals for future service needs
• Allowing our affiliated companies to notify you of certain products or services offered by our affiliated companies
• Processing transactions through service providers
• Meeting legal, security, processing and regulatory requirements
• Protecting against fraud, suspicious or other illegal activities
• Compiling statistics for analysis of our sites and our business

What Information We Collect

The information gathered by DoubleTrack from this Site falls into two categories: (1) information voluntarily supplied by visitors to our Site and (2) tracking information gathered as visitors navigate through our Site.
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Information Voluntarily Provided By You

When using this Site, you may choose to provide us with information to help us serve your needs. The Personal Information that we collect will depend on how you choose to use this Site.

Where you request information about our services or employment opportunities: if you request further information about our services or employment opportunities, we require you to submit your name, email address, and phone number so we may send you the material you have requested, and to enable us to identify which existing client of DoubleTrack allows you access to the Site.

Where you register with us and/or request services: if you register with the Site (e.g. via our “Careers” pages), or request a service available on the Site, we may ask you for your name, email address, LinkedIn profile URL, telephone number and the reason for your communication, as well as information about your position and organization and such other information as is reasonably necessary so that we can provide you with the service. On the data submission form, we shall indicate which information is optional and which information is mandatory. Any Personal Information that you send us will be used for the purpose indicated on the Site or in this Privacy Policy. Following an inquiry into receiving services from us, if you decide to proceed, we will collect Personal Information relevant to the services you have requested, such as: your name, address, post code, contact telephone number, email address, billing address or payment details, as relevant to the product. We will use your Personal Information to administer your account, process requests, and generally manage your relationship with us.
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Website Navigation Information

As you navigate the Site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (collectively “Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Site (such as the web pages viewed and the links clicked).

Like many companies, we may use cookies on this Site. Cookies are pieces of information shared between your web browser and a website. Use of cookies enables a faster and easier experience for the user. A cookie cannot read data off your computer’s hard drive.

There are different kinds of cookies with different functions:

• Session cookies: These are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.
• Persistent cookies: A persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
• First-party cookies: the function of this type of cookie is to retain your preferences for a particular website for the entity that owns that website. They are stored and sent between DoubleTrack’s servers and your computer’s hard drive. They are not used for anything other than for personalization as set by you. These cookies may be either Session or Persistent cookies.
• Third-party cookies: the function of this type of cookie is to retain your interaction with a particular website for an entity that does not own that website. They are stored and sent between the Third-party’s server and your computer’s hard drive. These cookies are usually Persistent cookies. Except as described in this Privacy Policy, we do not use third-party cookies on our Sites, although we do use third party provided web beacons.

This Site does use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage for DoubleTrack and its affiliates. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
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The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, DoubleTrack's Sites are not compatible with DNT and so do not recognize DNT settings.
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For information on all of these categories of cookies and for more information generally on cookies, please refer to aboutcookies.org.
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We use cookies for the following purposes:

• Where strictly necessary: these cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
• Performance: these cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our Site works. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting app.retention.com/optout.
• Functionality: these cookies allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
• Web Beacons: the Site may also use web beacons (including web beacons supplied or provided by third parties) alone or in conjunction with cookies to compile information about users’ usage of the Site and interaction with emails from DoubleTrack. We use web beacons to operate and improve the Sites and email communications, conducted on an anonymous basis.
• IP Addresses: when you visit our Sites, DoubleTrack collects your Internet Protocol (“IP”) addresses to track and aggregate non-Personal Information, such as monitoring the regions from which users navigate the Sites. IP addresses will be stored in such a way so that you cannot be identified from the IP address. We may use your location, derived from your IP address, to show relevant event announcements (i.e. show a banner with a link to a landing page with more information). We do not store this information.

California Privacy Rights

California Civil Code Section 1798.83 requires any operator of a website to permit its California-resident customers to request and obtain from the operator a list of what personal information the operator disclosed to third parties for direct marketing purposes for the preceding calendar year and the addresses and names of such third parties. DoubleTrack does not share any personal information collected from this site with third parties for their direct marketing purposes.
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Consent

Your knowledge of and consent to DoubleTrack's collection, use and disclosure of your Personal Information is important. We rely on the following actions by you as indications of your consent to our existing and future Personal Information practices:

• Your voluntary provision of Personal Information to us directly
• Your express consent or acknowledgment contained within a written, verbal or electronic application or claims process
• Your verbal consent solicited by DoubleTrack (or our agent) for a specified purpose

Where DoubleTrack relies on consent for the fair and lawful processing of Personal Information, the opportunity to consent will be provided when the Personal Information in question is collected. Your consent may be given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.
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DoubleTrack maintains servers and other storage facilities in the United States. As a consequence of your use of the Site, your Personal Information may be used or stored in the United States. By using the Site you hereby affirmatively consent to the processing of your Personal Information in a country which may not have the same level of privacy protection as your country of residence. Should you withdraw this consent, you agree that you will not use or visit the Site subsequent to your withdrawal of such consent.
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Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. DoubleTrack will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide certain Personal Information or withdrawing consent for DoubleTrack to collect, use or disclose your Personal Information could mean that we cannot provide the requested services or information for you. If you wish to withdraw your consent, please refer to the Questions or to Withdraw Consent section below.
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However, there are a number of instances where DoubleTrack does not require your consent to engage in the processing or disclosure of Personal Information. DoubleTrack may not solicit your consent for the processing or transfer of Personal Information for those purposes which have a statutory basis, such as:

• The transfer or processing is necessary for the performance of a contract between you and DoubleTrack (or one of its affiliates)
• The transfer or processing is necessary for the performance of a contract, concluded in your interest, between DoubleTrack (or one of its affiliates) and a third party
• The transfer or processing is necessary, or legally required, on important public interest grounds, for the establishment, exercise, or defense of legal claims, or to protect your vital interests
• The transfer or processing is required by applicable law

Limiting Collection And Retention Of Personal Information

DoubleTrack will collect, use, or disclose Personal Information that is necessary for the Identified Purposes or as permitted by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent (where appropriate), that new purpose will become an Identified Purpose.
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DoubleTrack will collect Personal Information by fair and lawful means. We will normally retain Personal Information as long as necessary for the fulfillment of the Identified Purposes. However, some Personal Information may be retained for longer periods as required by law, contract, or auditing requirements.

Safeguards

We have in place physical, electronic and procedural safeguards appropriate to the sensitivity of the information we maintain. Among such safeguards are the encryption of communications via SSL, encryption of information while it is in storage, firewalls, access controls, separation of duties, and similar security protocols.

However, due to the nature of the Internet and related technology, we cannot absolutely guarantee the security of Personal Information, and DoubleTrack expressly disclaims any such obligation.
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External Links

DoubleTrack Sites may include links to other websites whose privacy policies we do not control. Once you leave our servers, use of any Personal Information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.

Accuracy, Accountability, Openness And Customer Access

Our knowing about changes to some of your Personal Information (e.g. email address) may be key to effectively communicating with you at your request. If any of your details change, you can update us by emailing info@doubletrack.com. Please keep us informed of changes to your Personal Information.
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You have the right to access your Personal Information and request rectification of any Personal Information in the file that may be obsolete, incomplete or incorrect. However, to secure your Personal Information, DoubleTrack does not provide online access to its customers to view or amend Personal Information in its database.
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Questions Or To Withdraw Consent

You may exercise your right to withdraw your consent to applicable uses or disclosures of your Personal Information (which may limit or terminate the products and services that DoubleTrack provides to you) by writing or sending us an email at info@doubletrack.com.
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We will need to validate the identity of anyone making such a request to ensure that we do not provide your information to anyone who does not have the right to such information. Normally we will respond to access requests within 30 days.
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Changes To This Privacy Policy

If there is any material change to your rights under this Privacy Policy, DoubleTrack will provide you with notice of such change 30 days prior to the changes going into effect, which may include a notice posted on the site or communicated via email or postal mail. Your continued use of the Site or Services once this 30-day period is over indicates your agreement to the changes which were the subject of the notice.